As a company we strive to meet and wherever possible, exceed the expectations and requirements of our clients (tour operators) and their passengers during their stay in Brazil. To this end we invest in an adequately capacitated and structured team that complies with all the applicable demands and which continuously seeks to improve work processes and services.

We have defined clear goals regarding staff performance, supplier performance concerning quality, safety and sustainability, performance of work processes including response times, complaint handling and product development. We continuously monitor the accomplishment of these goals and make adjustments whenever necessary. We measure passenger satisfaction through the analysis of evaluation forms, continual client management reports and bi-annual client satisfaction surveys which evaluate the day-to-day working relationship. We also organize local guide training sessions and execute on-site inspections and audits on a regular basis.